by Amanda Brookman
15. July 2009 14:29
We’ve got great news as we’re now able to offer you a Direct Debit scheme - we know you have been asking about this. We all lead busy lives and if we can make things easier and more convenient for you then we will always try to do our best. We have just been given authorisation from our bank to run this service, instead of the traditional standing order route. The scheme will be operational from the autumn.
This is of a real benefit if you change your vouchers payments, alter your sessions, when you do extra sessions, dawn choruses or your child becomes eligible for the Nursery Education Grant. As you may know all direct debits come with a guarantee, if an error is made the bank with automatically refund you and you continue to remain in control of your payments. If the amount or date is to be changed then we will inform you, giving you 10 days notice on the parent portal. If you book extra sessions after this cut off point, they will be carried over onto the following month’s bill. If you would like any additional help on the parent portal, please let Christabelle know, as she is happy to talk you through it.
We hope that this is a huge time saving for you (and for us too). We are altering our contract and if you do not pay by direct debts we will be adding a 10% administrative charge going forwards.
If you have any further questions, please let me know and I will be happy to help.
